Frequently Asked Questions
We answer the most common questions from our travelers to help you plan your experience in Peru.
Here you will find clear and updated answers regarding reservations, payments, policies, logistics, and travel recommendations.
Preguntas frecuentes
How can I book a tour?
You can book directly through our website using secure payment, or contact us via WhatsApp for personalized assistance.
Are Machu Picchu tickets refundable?
No. Entry tickets to Machu Picchu and train tickets are non-refundable according to official provider policies.
What payment methods do you accept?
We accept credit/debit cards, bank transfers, deposits, and authorized payment platforms. Some services require non-refundable advance payments.
What should I bring for tours in Cusco?
We recommend warm clothing, water, sunscreen, snacks, a rain poncho, and comfortable shoes. For tours above 4,000 m, stay hydrated and avoid heavy meals.
Is it safe to travel in Peru?
Yes. Tourist routes are safe and monitored. We coordinate all services to ensure a reliable and organized experience.
Can I modify or reschedule my reservation?
Yes, most tours allow rescheduling with prior notice. However, non-refundable services such as Machu Picchu tickets and trains cannot be modified once issued.